FAQ

ABOUT RISE9

Q: What is Rise9?

Rise9 is a marketplace where users can buy custom IG story shoutouts from top influencers.

Q: What type of shoutouts can I get?

You can have them promote your brand, product or service, tell their fans to follow you or like your content, or wish someone a happy birthday. Anything is possible! 


BUYING A SHOUTOUT

Q: How do I buy a shoutout?

Search and filter influencers by followers, price, audience gender, age, location and more. Choose the right ones for you, write your instructions and pay. Don't worry, you won't be charged until they complete the post.

Q: Are there any rules for shoutout requests?

No, but keep in mind that influencers don't approve all requests. Your request will be more likely to be approved if it is authentic to their brand and image, or will be fun for them to do.

Q: What if the influencer declines my request?

If the influencer declines your request, you won't be charged and may be given a reason why.


GETTING A SHOUTOUT

Q: How will I receive my shoutout?

Once your shoutout is complete, the influencer will post it to their IG stories. We will send a copy of it to the email or phone number you provided at checkout for you to keep or reuse later.

Q: How long will it take for my shoutout to be posted?

Influencers are given three days from the day they approve to complete the post. You will not be charged if they do not complete the post.

Q: Can I edit my request?

Yes, if they haven't started on it. Please contact us.


PAYMENTS

Q: How do you determine the price of a shoutout?

The price is set individually by each influencer. Influencers with a higher follower count or engagement typically cost more.

Q: When will my card be charged?

We put a hold on your card as an authorization until the post is complete. In the event of a decline, cancellation, or expiration, the charge will be released and disappear from your bank statement.

Q: I have already been charged, but the post is not complete.

You are not seeing a charge, but a pre-authorization hold that we've placed on your account. We do this to make sure funds are available for when influencers complete your post. Remember: You only pay when they post.